Kays catalogue shop for all the Latest in Fashion and Homeware, Shop For the Best Brands at Kays, with FREE Delivery and FREE Returns on All Items

Delivery Options

Available for most in-stock fashion, textiles and small household items. All delivery options are available when ordering online and refer to working days only. E.g. item ordered on Saturday choosing "next day option" (before cut off time) will be delivered on a Tuesday.

Where timescales for standard free delivery varies from above, we will inform you on the relevant product pages. This includes many large-scale appliances and furniture items.

^†Next day and specified day deliveries are not available for all areas - we will advise you at time of order if your address is covered. There will be a separate charge of £3.95 for each specified delivery day.

Can I choose a delivery day to suit me?
Where you see this icon on the product page our nominated day delivery option may be available. Relevant products include the majority of fashion items showing as "in stock" on the product page, plus textiles and small household items provided they are ordered before the cut-off time stated in the table above. This excludes weekends and bank holidays. We will confirm this to you on the checkout page, where you will be able to make your selections where available. There will be a separate charge of £3.95 for each delivery day you nominate; however, the charge remains the same regardless of the number of delivery addresses in the order.

For new accounts, delivery times stated are subject to success of your account application.

Can you tell me what time of day?
Unfortunately we are unable to give you an exact time for delivery.

Please note: Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside of this time-scale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries. All items are subject to stock availability. If we cannot supply goods in our advised time-scale we will continue to deliver and inform you of any delay.

Please note: This may not be possible, we will advise you at the checkout when placing your order.

Will you deliver to an alternative address?
Yes, we offer an address book facility so that you can have your goods delivered wherever is most convenient for you.

You can either access your address book by logging into My Account, or you can add or choose an alternate address at checkout.


Please note that this service may not be available for your first few orders.

Do I have to be there to sign for delivery?
Please note: In requesting delivery of a product you will be agreeing that the delivery company has the right to go onto the property and, if no-one is available to receive delivery, to leave the goods in any unlocked location at that delivery address. They will endeavour to ensure that any such location is dry and out of general sight.

In some instances, you will be required to provide a signature when your order is delivered. You will be advised of this on the checkout page.

If you are not in when we try to deliver your goods, and we are unable to leave them in a safe, secure place we will leave a card notifying you of the time we attempted delivery. We will also provide contact details so that you can arrange delivery to an alternate location if preferred.

Please note: Our Home Delivery Network service will only accommodate requests from customers who have been carded, where the redirection is to a residential address and within the Depot catchment area.

Can I track my order?
Yes, we offer an online order tracking facility.

You will be sent an e-mail acknowledging receipt of your order, shortly after placing it. This will be then followed up by a second e-mail that contains availability and delivery information. This email will also contain a link to our track my order facility where you can check the progress of all items in your order.

You can also access this area by following "Track Order" at the top of the homepage of our site.

Disposal of Waste Electrical Products
Each country in the EU is now required to minimise the disposal of unsorted waste electrical products and to achieve a high level of collection, treatment, recovery and environmentally sound disposal of such. We have joined the national Distributor Take Back Scheme and have contributed to a fund to help local authorities upgrade their waste collection facilities. You can contribute too by taking any waste electrical products to your nearest participating site. To find your nearest site, please visit www.recycle-more.co.uk. It is important that any hazardous substances, contained in waste electrical products, are disposed of effectively to avoid danger to human health and damage to the environment. All new electrical products now carry a crossed out wheeled bin symbol indicating that, at the end of their life, they should be disposed of at an appropriate collection facility.